Photo of Katie Darby

Katie Darby


Katie Darby Katie Darby grew up in Oregon and moved to Idaho in 2007. She brought with her 25 years of experience in sales and marketing. In 2009 she studied at the Northwest Education Center Insurance School and obtained a license in Property and Casualty. She began focusing on personal lines insurance sales and is…

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Steve Florance

Owner – Agent

Steve Florance Steve began his insurance career in 1997 by opening an agency in the Spokane WA. Steve quickly moved from servicing accounts to writing personal and commercial lines account. Steve is currently the owner of Inland Northwest Insurance and concentrates on running the agency. Steve is a big supporter of Meals on Wheels Spokane…

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Leanne Kelly

CSR – Agent

Leanne Kelly Leanne is our Commercial Lines CSR. Prior to insurance, she studied Psychology, Social & Emotional Deviations, Special Education & Sign Language, and chose to work primarily with Autistic & Hearing Impaired Children. Leanne dedicated 14 years to TNR Feral Cat Rescue and continues to advocate for feral cats. She became a Reiki…

Photo of Landon McArthur

Landon McArthur


Landon recently joined the staff at Inland Northwest Insurance. He resides in Sandpoint, ID. He and his wife, Stephanie, moved to Idaho in 2006. He began his insurance career serving primarily as a commercial lines agent for State Farm Insurance. In 2008, he began as an agent for Pacific Far West Insurance in Sandpoint, ID.…

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Bill Smith


William H. (Bill) Smith Bill Smith has been a personal lines specialist with Inland NW Insurance for the past 17 years. He has received awards of recognition for outstanding customer service during that tenure. Bill is a long time Seahawks fan who also believes Marshawn should have gotten the ball. In his spare time he…

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Shannon Timm

CSR – Agent

Photo of Charlie Florance

Charlie Florance


Charles Florance Charles Florance has worn many hats in his working career. A psychiatric technician, cabinet maker, 4th grade teacher. But it was in Pendleton, OR, 1987 that he began his insurance career. 10 years later he asked his son, Steve, to join him and the rest is history. Charlie and Pan have a home…

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Brian Gruss


Brian started his insurance career in Spokane in 2007 working with clients mostly on health and life insurance, and owns his own independent agency, and is licensed in several states. In 2013 Brian chose to partner with Inland Northwest Insurance not only because his personal business policies have been placed there, but because they believe…

Photo of Shannon O’Dell

Shannon O’Dell


Shannon O’Dell Shannon was introduced to insurance as a work study position for a Farmers agent while in college. In 2008 she decided to leave and go to another agency to broaden her knowledge in Property & Casualty lines, later associating with Inland Northwest Insurance in 2010. A native of the Northwest and a graduate…